Returns & Exchanges

At ISTO., we are committed to quality and transparency, offering a 30-day window for returns or exchanges on all unworn garments in their original condition. We aim to make the process as seamless as our designs, ensuring you find the perfect fit for your everyday wardrobe.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging, ensuring all hangtags are attached and the garment is folded neatly to prevent damage during transit.

3

Ship the Items

Affix the prepaid shipping label provided via the portal to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our workshop inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing